OUR STORE POLICIES
Refund Policy
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At Oceanic Origins, we are committed to providing quality clothing and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we have established a clear refund policy to assist you.
1. Eligibility for a Refund
To be eligible for a refund, your request must meet the following conditions:
- The item must be returned within 14 days of receiving your order.
- The item must not have been worn, washed, or used and must be in its original condition.
- The item must be returned with all original tags and in its original packaging.
- Sale or promotional items are not eligible for a refund unless there is a manufacturing defect.
2. Return Procedure
To begin the return process, please:
1. Contact our customer service at oceanicoriginsltd@gmail.com with your order number and the reason for the return.
2. Our team will provide you with instructions on how to return the item.
3. You will be responsible for the shipping costs of returning the item unless it is defective or damaged upon arrival.
3. Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed within 7 to 10 business days using the original payment method.
- Original shipping costs are non-refundable
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of receiving the item with supporting photos. We will offer a replacement or a full refund, including shipping fees.
5. Exceptions
- Custom-made or personalized items are not eligible for a refund.
- No returns or refunds will be accepted for incorrect sizing if the error is from the customer. Please refer to our size guide before placing an order.
6. Return Address
Items should be returned to the following address:
LA MIVOIE, 2ND FLOOR PALM SQUARE, 90906 TAMARIN
We recommend using a tracked shipping service and purchasing insurance for valuable items. We cannot guarantee that we will receive your returned item.
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For any additional questions regarding our refund policy, feel free to contact our customer service at Oceanic Origins.
Thank you for shopping with Oceanic Origins!
Store Policies
Store Policy – Payment Before Shipping
At Oceanic Origins, we prioritize a smooth and reliable shopping experience. To maintain the highest level of service and security, we operate on a Payment Before Shipping** policy. No orders will be processed or shipped until full payment is received and proof of payment is provided.
Payment Policy:
- Payment Confirmation: After placing your order, you will be required to make full payment at checkout via bank transfer or through Juice by mcb.
- Proof of Payment: Once the payment is made, please send a proof of payment** to us either by:
- Email: oceanicoriginsltd@gmail.com, or
- Instagram: Direct message us at @oceanic_origins.
- Order Processing: Your order will be processed and prepared for shipping after the payment and proof of payment have been received. Please allow 2-3 business days for processing.
- No Shipping Without Payment: If payment is not received or fails, and we do not receive a valid proof of payment, your order will not be shipped. We will notify you in case of any payment issues.
Shipping Timeline:
Once your payment and proof of payment are confirmed, you will receive a shipping confirmation email with tracking details. Shipping times vary depending on your location, and estimated delivery times will be provided at checkout.
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For any questions regarding our payment or shipping policies, feel free to contact us at oceanicoriginsltd@gmail.com or via Instagram at @oceanic_origins.
Thank you for shopping with Oceanic Origins!